Here, at SSG, we actively encourage our beneficiaries to contact us with your feedback – good or bad.
Complaints are especially important to us as they can help us improve our activities and procedures.
Our Commitment To You
We promise to take all complaints seriously and to deal with them in a timely manner. Therefore we aim to ensure that:
It is as easy as possible to make a complaint
A complaint is any clear expression of dissatisfaction with our operations which calls for a response
We treat it seriously whether such an expression is made by telephone, letter, fax, email or in-person
We deal with it quickly and politely
We respond accordingly – for example, with an explanation, or an apology where we have got things wrong. We provide information on any action taken etc.
We learn from complaints and will use them to improve how we work
If You Have Feedback Or A Complaint
If you do have a complaint about any aspect of our work, you can contact SSG in writing, by email or by telephone. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details